FAQs
FAQ
Shipping & Orders
When will my order ship?
Order processing takes 1-2 days. Shipping time starts after your order has been dispatched.
When will I receive my order?
Estimated delivery times after dispatch, in business days:
- United States: 6-12 days
- Canada: 7-12 days
- Australia & New Zealand: 6-12 days
- United Kingdom & rest of Europe: 5-10 days
- Japan, South Korea & Singapore: 4-8 days
These are estimates, not guaranteed delivery dates. Customs checks, public holidays and carrier delays may extend delivery times.
How much does shipping cost?
Shipping is free on orders of US$49 or more. For orders below US$49, shipping charges are displayed at checkout.
How can I track my order?
Visit our Track Order page and enter your tracking number. If you need help, email support@gaysfit.com with your order number.
Will I need to pay customs duties?
Customs duties are included in your order total. You won't need to pay additional customs duties upon delivery.
Can I cancel my order or change my shipping address?
Yes, you can cancel your order or update your shipping address before it ships. Please email support@gaysfit.com as soon as possible with your order number and requested change.
Why hasn't my tracking information updated?
Tracking updates may pause between carrier scans or during customs processing. If your delivery is overdue or tracking has not updated for an extended period, contact support@gaysfit.com so we can help.
My order shows delivered, but I haven't received it. What should I do?
Check your delivery address, mailbox and any safe delivery locations, and ask household members or neighbors. If you still cannot find your package, email support@gaysfit.com with your order number.
Returns & Refunds
How do I request a return?
You can request a return within 14 days of delivery. Simply contact support@gaysfit.com to get started.
Do you offer exchanges?
We offer returns rather than size, color or style exchanges. Contact us if you need help with an item you received.
What if my item is faulty, incorrect or missing?
Email support@gaysfit.com with your order number and details of the issue. Include relevant photos if available. We cover shipping costs needed to resolve confirmed quality issues, incorrect items or missing items.
When will I receive my refund?
After we receive and inspect your eligible return, we issue your refund to your original payment method within 7 business days. Your bank or payment provider may need additional time to display the refund.
Products & Care
Where can I find product details?
Check the product description for available material, design and sizing information. If anything is unclear, send us the product link at support@gaysfit.com.
How should I wash and care for my items?
Follow the care instructions supplied with your item. Care requirements vary by material and design. If instructions are missing or unclear, contact us before washing.
Sizing & Fit
How do I choose the right size?
Compare your measurements with the size information on the product page, where available. Sizing can vary between styles, so check each item individually.
What if I'm between sizes or can't find a size chart?
Email support@gaysfit.com with the product link and your relevant measurements. We'll help you check the available sizing information before you order.
Still have a question? Contact support@gaysfit.com.